FAQ
Frequently Asked Questions
1. Are your handbags authentic designer products?
No — our handbags are not counterfeit or replicas. They are original designs produced by factories in China that also manufacture for major luxury brands. We source directly from these high-end producers, offering designer-level quality without the inflated labels or prices.
2. Why are your prices lower than luxury retailers?
We work directly with trusted manufacturers and skip the traditional brand markups. You're getting factory-direct luxury, not the cost of a logo.
3. Are all your bags made in China?
Yes — and proudly so. We believe in full transparency. All of our handbags are made by expert artisans in Chinese factories known for crafting goods for some of the biggest names in global fashion.
4. Do you offer vegan or cruelty-free options?
Some of our bags are made from PU leather or other non-animal materials. Please check each product's specifications for more details.
5. How long does shipping take?
Orders typically ship within 3–5 business days. Delivery times range from 7–15 business days, depending on your location. You’ll receive tracking information as soon as your order is dispatched.
6. Can I return or exchange my item?
Yes! We offer 14-day returns on unused items in original packaging. Please visit our Returns Policy page for full details.
7. What if my bag arrives damaged?
We’re here to help. Please contact us at contact@thechinalux.com with your order number and photos, and we’ll make it right.
8. Do you ship internationally?
Yes — we offer worldwide shipping.
9. Will I be charged customs or import taxes?
Depending on your country’s regulations, customs duties may apply. These are the responsibility of the buyer. We recommend checking with your local customs office.